Designated Manager

at  Canadian Addiction Treatment Centers

Division: Canadian Addiction Treatment Pharmacy
Reports to: Regional Manager, Pharmacy Operations (RM)
Location: Ottawa, ON
Job Type: Full-Time Permanent
Hours of Work : 40 hours per week
Reference No:001-CATP-493

KNOWLEDGE, SKILLS AND ABILITIES

• Holds self and others accountable
• Embraces change, proven ability to lead others through change
• Demonstrate customer service excellence
• Delegates responsibility effectively
• Ability to remain organized and prioritize work in a fast-paced environment
• Ability to communicate effectively with internal and external contact, both orally and in writing

EDUCATION, QUALIFICATIONS AND TRAINING

• Bachelor of Science in Pharmacy or higher
• Licensed and in good standing with the Ontario College of Pharmacists
• 2 years pharmacist experience preferred
• Leadership experience is preferred
• Working level knowledge and comfort with MS Office (Word, Power Point, Excel, Outlook)
• Satisfactory criminal reference check

PURPOSE STATEMENT

The Pharmacy Manager (PM) provides leadership to a team of pharmacy professionals including but not limited to Pharmacists, Registered Pharmacy Technicians and Pharmacy Assistants. The PM is accountable for the operational success of their pharmacy and its impact on CATC’s clinic and pharmacy network.

KEY DUTIES AND RESPONSIBILITIES

• Accountable to the P&L statement and in attaining target metrics (including but not limited to labour, professional services, inventory, script capture, patient census and expense control)
• Accountable for regulatory compliance such as filling the role of Designated Pharmacy Manager as outlined by the Ontario College of Pharmacists (OCP), adherence to the NAPRA Model Standards of Practice for Canadian Pharmacists and OCP standards of practice, including but not limited to, all Federal and Provincial laws, regulations, and by-laws governing Pharmacy
• Facilitate a safe & healthy work environment in compliance with guiding occupational health and safety legislation
• Drive adherence to company policy, procedure, and Standard Operating Procedures (SOPs) at the location level
• Maintain a safe, effective and compliant medication management system (including procurement, inventory, record keeping, security and protection of controlled and targeted substances)
• Ensure prescriptions are processed and billed in accordance with internal policy and third-party payer provider agreements
• Monitor location’s performance to KPI’s and actively work in collaboration with the RM to improve upon operational performance
• Report incidents, actively participate in incident investigations and implementing preventative measure to improve to improve the accuracy and efficiency in the preparation of prescriptions
• Resolve concerns from patients, physicians and the general public within a patient centric service model
• Ensure that patient care is provided according to evidence-based practices
• Facilitate a patient centric environment which:
• Respects all patients and their unique needs
• Actively responds to referrals from our internal clinic network and external community partners
• Ensures all patients follow internal clinic and pharmacy guidelines for program participation
• Accountable to the P&L statement and in attaining target metrics (including but not limited to labour, professional services, inventory, script capture, patient census and expense control)
• Effectively organize teams work responsibilities / prioritizing work tasks, including assignment of employee resources within the operation and facilitating cross-training
• Ensure Pharmacists and Registered Pharmacy Technicians are working within their full scope of practice
• Foster a culture of accountability, autonomy, and excellence in patient care (including respectful and judgement-free environment)
• Perform recruitment, selection, onboarding, orientation and on-the-job training activities
• Manage employee performance including preparation and delivery of probationary and annual performance evaluations and execution of development plans
• Address internal personnel concerns, identifying solutions and action plans
• Schedule employees and approve time, including time-off requests
• Maintain an informed team through regular huddles
• Establish, foster, and maintain good relationships with CATC physicians and clinic staff to provide optimal patient care and increase patient census