Deskside and Smart Hands Support - -CDMX, México-

at  GSB SOLUTIONS

¡Estamos buscando tu talento!
Buscamos solucionar de manera eficiente las necesidades tecnológicas y de talento humano de las instituciones que así lo requieren.
Vacante: Deskside and Smart Hands Support
Idiomas: español e inglés avanzado
Horario: De lunes a viernes - 08am - 5pm
Ubicación: Blvd. Manuel Ávila Camacho - México CDMX

Scope of Work Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed:

• Provide User Support Services technician(s) that are fluent in local language and English will act as a single point of contact for Executives at office, or while travelling across client sites.
• Coordinate with Client Service Desk, Client UXCC and Client Level 2 and Level 3 Infra/App team as necessary.
• Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software(drivers, application, OS etc.) in good working order.
• Vendor Coordination for service break fix.
• Basic troubleshooting of LAN, WAN & WLAN.
• Level 1 management of voice and data cabling / services
• Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.
• Lifecycle replacements and PC imaging.
• Coordination with Client’s PCaaS partner/vendor
• Assets management, reconciliation and disposal coordination
• Meeting / Event facility preparation.
• Provide on-site support for off-site events to set-up and test equipment, provide WAN/LAN access and support end-users during the event (Examples: Client updates)
• End User onboarding and offboarding process
• Project coordination and deployment support as needed
• Monthly/Weekly reporting to Client IT Service Management and governance
• Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request(Dedicated Sites).
• Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request(Dispatch Sites)

• Provide User Support Services technician(s) that are fluent in local language and English will act as a single point of contact for Executives at office, or while travelling across client sites.
• Coordinate with Client Service Desk, Client UXCC and Client Level 2 and Level 3 Infra/App team as necessary.
• Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software(drivers, application, OS etc.) in good working order.
• Vendor Coordination for service break fix.
• Basic troubleshooting of LAN, WAN & WLAN.
• Level 1 management of voice and data cabling / services
• Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.
• Lifecycle replacements and PC imaging.
• Coordination with Client’s PCaaS partner/vendor
• Assets management, reconciliation and disposal coordination
• Meeting / Event facility preparation.
• Provide on-site support for off-site events to set-up and test equipment, provide WAN/LAN access and support end-users during the event (Examples: Client updates)
• End User onboarding and offboarding process
• Project coordination and deployment support as needed
• Monthly/Weekly reporting to Client IT Service Management and governance
• Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request(Dedicated Sites).
• Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request(Dispatch Sites