Deskside and Smart Hands Support
at GSB SOLUTIONS
PDP, Buenos Aires, Argentina -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 04 Oct, 2024 | Not Specified | 05 Jul, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Scope of Work Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed:
- Provide User Support Services technician(s) that are fluent in local language and English will act as a single point of contact for Executives at office, or while travelling across client sites.
- Coordinate with Client Service Desk, Client UXCC and Client Level 2 and Level 3 Infra/App team as necessary.
- Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software(drivers, application, OS etc.) in good working order; • Vendor Coordination for service break fix.
- Basic troubleshooting of LAN, WAN & WLAN.
- Level 1 management of voice and data cabling / services.
- Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.
- Lifecycle replacements and PC imaging.
- Coordination with Client’s PCaaS partner/vendor.
- Assets management, reconciliation and disposal coordination.
- Meeting / Event facility preparation;.
- Provide on-site support for off-site events to set-up and test equipment, provide WAN/LAN access and support end-users during the event (Examples: Client updates).
- End User onboarding and offboarding process.
- Project coordination and deployment support as needed.
- Monthly/Weekly reporting to Client IT Service Management and governance.
- Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request(Dedicated Sites).
- Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request(Dispatch Sites)
Responsibilities:
- Provide User Support Services technician(s) that are fluent in local language and English will act as a single point of contact for Executives at office, or while travelling across client sites.
- Coordinate with Client Service Desk, Client UXCC and Client Level 2 and Level 3 Infra/App team as necessary.
- Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software(drivers, application, OS etc.) in good working order; • Vendor Coordination for service break fix.
- Basic troubleshooting of LAN, WAN & WLAN.
- Level 1 management of voice and data cabling / services.
- Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.
- Lifecycle replacements and PC imaging.
- Coordination with Client’s PCaaS partner/vendor.
- Assets management, reconciliation and disposal coordination.
- Meeting / Event facility preparation;.
- Provide on-site support for off-site events to set-up and test equipment, provide WAN/LAN access and support end-users during the event (Examples: Client updates).
- End User onboarding and offboarding process.
- Project coordination and deployment support as needed.
- Monthly/Weekly reporting to Client IT Service Management and governance.
- Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request(Dedicated Sites).
- Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request(Dispatch Sites
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Partido de Pellegrini, Buenos Aires, Argentina
