Deskside Support Engineer - Dublin Airport

at  ESP Global Services

ABOUT THE JOB:

ESP Global Services are currently recruiting a Deskside Support Engineer will be highly experienced in providing Deskside Support to end users. They will also have experience in providing White Glove Support for VIP users. Experience in supporting Microsoft teams, DAA user software and familiarity in administration of meeting rooms and video conference equipment. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.

PHYSICAL REQUIREMENTS:

• Able to lift or push 20-50 kilograms of equipment if need it.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

• Troubleshoot and undertake fault diagnosis on all allocated customer incidents (hardware, software and connectivity) and service requests and manage through to a successful resolution within agreed service levels (SLA).
• Providing Deskside Support to end users
• Communicate directly with customers and end users to resolve issues and provide updates on progress, ensuring that a positive customer experience is always delivered
• Provide and maintain continuity of services for all desktop devices (hardware, software, and connectivity) for the DAA and will resolve technical issues experienced by end users.
• Maintain confidentiality with regards to the information being processed, stored, or accessed.
• This role is based at Dublin Airport so we will require a background check.
• The working hours: Monday to Friday starting at 7am to 6pm on rotation.