Deskside Support Engineer - Leiden location

at  Cognizant

DESKSIDE SUPPORT ENGINEER - DUTCH SPEAKING (LEIDEN LOCATION)

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world’s leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for Deskside Support Engineer to join our Infrastructure Services Team.

JOB DESCRIPTION:

• Provide Install Move to Add Change (lMAC), Break-Fix, and end-user support activities as required.
• Provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Provide smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in the Data Center
• Printer Management/usage monitoring and coordinating with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on-demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at the site.
• Advanced Troubleshooting hardware and software issues for Windows workstations and problem-solving capabilities to narrow down the root cause of incidents reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users.
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

DESCRIPTION OF THE RECRUITMENT PROCESS:

• Send your application via our Cognizant career website or apply via the apply button here on LinkedIn
• Conversation with the recruiter
• First technical interview
• Business interview
• Offer
  Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

This position will provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling