Deskside Support Engineer

at  Unisys

WE ARE PROUD OF:

• Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America.
• Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace – Modern Endpoint Management category.
• Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services.
• Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year.
• Unisys was named to the Forbes America’s Best Employers for Diversity 2021 list.
• Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution.
• Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report.
• Unisys was named one of America’s Best Employers for Women by Forbes in 2023.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

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• Provides support for Enterprise products
• Desk side support specialist
• Provides support for enterprise storage products
• Supports Networking products - including Cisco certification requirements
• Provides support for Payment systems products and Unisys core-CMOS products Possesses other, high skilled, specialized technical skills.
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Perform IMAC and exposure to project management
• Support Unisys Legacy products

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• Good hands-on technical experience
• Active directory/exchange server and operating systems knowledge
• A+ certification a plus
• Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training
• Knowledge of client specific internal procedures and service delivery requirements.
• Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems
• Ability to test and certify mainframes and/or servers with associated peripherals
• Using mechanical capability and an understanding of ESD procedures
• Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. Police or criminal background verification may be required