Deskside Support Technician II

at  Worley

Deskside Support Technician II - EDM01LN
Company: WorleyCord
Primary Location: CAN-AB-Edmonton
Job: Desktop Support
Schedule: Full-time
Employment Type: Employee
Job Level: Experienced
Job Posting: Jan 13, 2025
Unposting Date: Feb 13, 2025
Reporting Manager Title: Manager II, IT Business Operations
:
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
Worley Canada Construction is a leader in industrial construction in Alberta and western Canada. Our employees enjoy exciting careers in fabrication, modularization, field installation, and professional support services for some of world’s most challenging heavy-oil facilities, gas plants, power-stations and other industrial projects. As part of the global Worley team, we enjoy shared resources and opportunities with more than 20 Canadian locations and 40 countries.
Worley Canada Construction is seeking an IT Technical Analyst to join our team in Edmonton. This role is a full-time hybrid position, requiring attendance at our Edmonton office four times a week. The IT Technical Analyst will troubleshoot computer issues, provide end-user support, and maintain our asset database. Additionally, they will be responsible for hardware and software installation and configuration, as well as offering support for all company-supported applications

Work Conditions:

• Full-time hybrid position at the Edmonton office (40 hours/week).
• May be required to work extended hours based on business needs.
• Will be expected to operate a company vehicle and travel to construction sites or remote offices to support new project setup.
• Will be expected to travel to United States for support setup.

Responsibilities:

• Image and deploy desktops, laptops, tablets, and peripherals according to deployment documentation and checklists.
• Provide end-user support through email, phone, or in person.
• Set up and manage user accounts in Active Directory, Microsoft Azure, and O365.
• Troubleshoot networking issues and collaborate with networking personnel for issue resolution.
• Coordinate with management for field setup, deployment, and demobilization.
• Assist in inventory management, procurement, and shipment activities.
• Work with management and utilize asset management tools to analyze, review, and track asset data.
• Collaborate with management and 3rd party vendors to schedule lease returns.
• Maintain strict confidentiality regarding the information being processed, stored, or accessed.
• Be available for on-call and other after-hours support needs.

What You Will Bring:

• A minimum of 1 year of work experience in an IT service desk role.
• Ability to work in a fast-paced environment, handle repetitive tasks, and lift up to 20 lbs.
• Strong time management and organizational skills, with adaptability to manage multiple priorities in a dynamic environment.
• Excellent interpersonal, communication, and customer service skills, with the ability to communicate professionally with tact and diplomacy.
• Effective written and verbal business communication skills.
• Post-secondary education in an IT field.
• Valid driver’s license.
• Proven proficiency in using key office software and productivity tools such as MS Office 365, Teams, Bluebeam, etc.
• Critical thinking and problem resolution skills.
• Experience working within an EPC (Engineering, Procurement, and Construction) environment is preferred but not required.

Worley Canada Construction strives to be an industry leader in health, safety and environmental performance. Our vision is to achieve zero harm to people and assets, and zero environmental incidents. We select people who share our values, beliefs and commitment to this vision and who demonstrate the expected behaviors, competencies and performance associated with their perspective roles with the company.

• Image and deploy desktops, laptops, tablets, and peripherals according to deployment documentation and checklists.
• Provide end-user support through email, phone, or in person.
• Set up and manage user accounts in Active Directory, Microsoft Azure, and O365.
• Troubleshoot networking issues and collaborate with networking personnel for issue resolution.
• Coordinate with management for field setup, deployment, and demobilization.
• Assist in inventory management, procurement, and shipment activities.
• Work with management and utilize asset management tools to analyze, review, and track asset data.
• Collaborate with management and 3rd party vendors to schedule lease returns.
• Maintain strict confidentiality regarding the information being processed, stored, or accessed.
• Be available for on-call and other after-hours support needs