Deskside Technician

at  Stefanini Inc

Stefanini Group is looking for a Deskside Technician for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.Andres@Stefanini.com for faster processing. Thank you!
We are recruiting a Local IT Technician to solve customer support issues on-site, at our customer’s premises. You will be responsible for providing local support for all on-site employees and you will work along a team of skilled and motivated technicians! We also need you for projects where the preparation of hardware is needed. We are looking for an extremely proactive IT technician with a keen interest in technology, who can make suggestions for improvements and offer an opinion on new products or services.

REQUIREMENTS

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization.
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred.
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.
• Excellent English Language required, written and spoken.

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• Maintain, analyze and solve end user computing problems both hardware and software;
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC’s.
• Software, patches and updates installation using MS SCCM