Desktop Analyst

at  Huntingdonshire District Council

3C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The shared service was established in April 2016 to provide a more efficient way of delivering ICT services across the three partner councils and has now matured into a reliable and efficient operation.
Our team of 80+ staff provides a range of services from digital development and integration to server management and maintenance as well as standard desktop and business application support. On a day-to-day basis, we manage and deliver all the IT systems and services needed by our partners and customers.
We are a modern IT Operation utilising Office 365, Microsoft Azure, DevOps and other up-to-date applications.
Our vision is to help our Council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility. This approach also helps them realise the combined economies of scale of working in a local government partnership.
Ultimately our work improves outcomes for local residents and businesses giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most at need through difficult times.
We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.

JOB DETAILS

3C ICT has an ideal opportunity for an enthusiastic IT professional looking for their next exciting challenge as a Desktop Analyst.

The purpose of the role will be to:

• Be a participating member of the second line Service Desk team responsible for operating the Desktop support function within the ICT Shared Service, providing ICT services to our three partner councils.
• Support the Desktop Analyst Team Leader(s) in the development and delivery of the ICT Service Plan and Service Improvement planning.
• Provide ITIL second line Service Desk technical support to the user base of the three partner councils (circa 1,800 staff) and to support Democratic Services Teams with assisting their elected Members with ICT issues.
• Provide technical input and active participation in project work delivery (as required).

WORKING FOR THE COUNCIL

As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.
Salary

£29,119 - £32,532
Hours

37 Hours Weekly
Location

Huntingdon/Cambridge/Cambourne
Contract Type

Permanent full time
Closing Date

8 November 2024 09:0

ABOUT THE ROLE

As a Desktop Analyst, you will play an important role in delivering an ITIL second line desktop support function to our customers across these partner sites.
In this role, you will be responsible for providing hands-on technical support to analyse and resolve a wide range of ICT technical queries and issues, in a fast-paced environment and measured against published Service Level Agreements.
Due to the hands-on nature of many of the tasks, it is expected that you will need to be physically present in one of our office locations comprising Pathfinder House in Huntingdon, Mandela House in Cambridge or South Cambs Hall in Cambourne, for the large part of the working week.
However, there will also be the opportunity to work from home when appropriate, during project-related work or whilst undertaking remote-based learning.

The purpose of the role will be to:

• Be a participating member of the second line Service Desk team responsible for operating the Desktop support function within the ICT Shared Service, providing ICT services to our three partner councils.
• Support the Desktop Analyst Team Leader(s) in the development and delivery of the ICT Service Plan and Service Improvement planning.
• Provide ITIL second line Service Desk technical support to the user base of the three partner councils (circa 1,800 staff) and to support Democratic Services Teams with assisting their elected Members with ICT issues.
• Provide technical input and active participation in project work delivery (as required)