Desktop Engineer

at  Axiom Software Solutions

Job Description

Desktop Infrastructure Management:

• Design, deploy, diagnose, update and manage desktop environments with a focus on Windows 10/11 systems.
• Ensure desktop environments are secure, scalable, and optimized for performance.

Windows Active Directory (AD):

• Administer and maintain Active Directory environments, including user and group management, GPO creation, and troubleshooting.
• Design, diagnose and implement AD security best practices, including managing authentication protocols and ensuring compliance with security policies.

Windows Hello for Business:

• Design and implement Windows Hello for Business, including the configuration of biometrics, PINs, and multi-factor authentication (MFA).
• Troubleshoot issues related to Windows Hello for Business and ensure seamless user authentication processes.

Secure Network Connectivity:

• Deploy, configure, and manage Cisco AnyConnect VPN solutions to ensure secure remote access for end-users.
• Monitor and troubleshoot Wired, Wireless and VPN connectivity issues, ensuring high availability and performance for remote workforces.
• Familiar with 802.1x network access control

TPM Certificates:

• Manage the deployment and renewal of TPM (Trusted Platform Module) certificates managed by Windows Hello for Business across the desktop environment.
• Ensure proper integration of TPM certificates with other security protocols and applications.

Security & Compliance:

• Ensure all desktop systems comply with corporate security policies and industry best practices.
• Collaborate with the security team to implement and monitor endpoint protection measures.

Technical Support:

• Provide advanced troubleshooting and support for desktop-related issues, escalating to other teams as necessary.

Documentation & Reporting:

• Maintain detailed documentation of configurations, processes, and procedures.
• Generate reports on desktop performance, security compliance, and incident response activities.

Qualifications:

Experience:

• 5+ years of experience in desktop engineering, with a focus on enterprise environments.
• Proven experience with Windows Active Directory, including advanced GPO management.
• Strong expertise in Windows Hello for Business, Cisco AnyConnect, and TPM certificate management.

Technical Skills:

• Proficient in Windows 10/11 administration and troubleshooting.
• Strong knowledge of networking fundamentals, including VPNs and network security.
• Experience with endpoint management tools (e.g., SCCM, Intune).
• Familiarity with scripting languages (e.g., PowerShell) for automation and process improvement.

Certifications:

• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, Cisco Certified Network Associate (CCNA), or similar are a plus.

Soft Skills:

• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple projects and tasks simultaneously.

About Company
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today’s challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.

Please refer the Job description for details