Desktop Engineer

at  Capgemini

ABOUT THE JOB YOU’RE CONSIDERING

Reporting to the EUS Lead Group, the role will have Second Line responsibility for pre-empting (Automation), investigating and resolving Incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team. The individual must be MoD SC Cleared or be capable of obtaining MoD SC Clearance. The candidate must be a sole UK National, with a full UK Driving Licence.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the tim

YOUR SKILLS AND EXPERIENCE

• Microsoft Windows O/S - working knowledge
• Desktop hardware architecture – predominately HP desktop and laptops
• Active Directory - basic administration
• Automation - Understanding of Scripting technologies
• Working Knowledge of IT Service Management (ITSM)

• Second Line responsibility for resolving Incidents to SLA
• Requests/IMACs completion to SLA
• Escalations - responsibility to be below 2%, per Incident per month
• CSATs for Incidents handled to over 4.5 out of 5 per month Pro-active communication with the Service Desk and Level3 Teams,
• Undertaking Project Tasks in support of both internal and external Project Managers Undertaking NSR Tasks to agreed timescale
  You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.