Desktop Engineer
at MATRIX PROCESS AUTOMATION PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Nov, 2024 | USD 3000 Monthly | 07 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Requirement
To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to achieve customer’ expectation.
Polite and professional in handling all calls, email queries and requests.
Log all reported incidents using the incident ticketing tool.
Provide first level support to troubleshoot and resolve technical issues.
Accurate assessment / resolution of problems.
Regular updates for follow up actions & incident status.
Escalate of incidents to appropriate second level support in accordance to escalation matrix as per work instructions.
Shift works and weekend duty required
Diploma and Degree in Information Technology or minimum 1 year IT Desktop support experience serving government agencies preferred. Strong computer skills and the ability to trouble shoot and diagnose the root cause for first line resolution or further escalation to the correct support team for resolution within the stipulated SLA.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Singapore, Singapore