Desktop Engineer

at  Tata Consultancy Services

Key skills/knowledge/experience:

• Strong knowledge of Windows and Mac operating systems, including installation and configuration.
• Familiarity with printers, networks, and network printer installation.
• Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools.
• Troubleshoot hardware and software issues on Windows and Mac operating systems.
• Collaborate with internal teams to resolve complex issues.
• Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment

THE ROLE

We are looking for Desktop Support Engineers with varying levels of experience. As a Desktop Support Engineer, you will support end users providing L2 support to end users working in the Banking environment.
In this role, you will work with a team built on collaboration, communication, focus & motivation to deliver excellent service & support. Our team is responsible for troubleshooting incidents, working on service tasks, Imaging Laptops handing end user queries, Managing asset inventory etc.

Key responsibilities:

• Manage stakeholders i.e. end users at the site.
• Troubleshoot and resolve Incidents & Service Requests.
• Manage incident queues & incident intake channels.
• Take ownership of incidents & communication with customer as required.
• Respond in a timely fashion to reactive or proactive incidents.
• Write re-usable Knowledge Articles for Incident and Service Requests handled.
• Detail accurate information in case documentation.
• Coordinate internally with other support groups in a timely fashion.
• Capable of leading the team.
• Help asset and procurement team for Asset scanning and managing inventory.

Key skills/knowledge/experience:

• Strong knowledge of Windows and Mac operating systems, including installation and configuration.
• Familiarity with printers, networks, and network printer installation.
• Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools.
• Troubleshoot hardware and software issues on Windows and Mac operating systems.
• Collaborate with internal teams to resolve complex issues.
• Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment.

Good to have:

• SCCM, Imaging and Server hardening and Patching Vulnerability.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting team where you will be challenged every day.
• Work closely with the range of teams within the business to bring products to life.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions