Desktop Support Administrator

at  SkyBox Labs

WHO IS SKYBOX LABS?

Recognized as one of BC’s Top Employers (2024), SkyBox Labs is a game development studio that works on some of the world’s most iconic games. The studio is currently co-developing Halo Infinite, working on projects in the Minecraft universe, supporting the dev team at Bungie on Destiny, supporting development of Fallout 76, and working on original IP. As one of Canada’s fastest-growing game studios, since our inception in 2011, SkyBox Labs has evolved from a group of 8 people to a team of over 270+ Engineers, Artists, Animators, Designers, Producers, and more! Join us in our Burnaby studio, or have the opportunity to work remotely within Canada for certain designated projects.

• Be the first point of contact on the internal Help Desk team, resolving IT issues and queries efficiently across the studio for in-studio and remote employees
• Diagnose and resolve technical issues across various platforms, minimizing downtime across the studio
• Set up and maintain hardware, including PCs, laptops, and peripherals
• Manage IT assets, inventory, and user accounts
• Collaborate with teams to streamline IT processes and improve efficiency
• Support user onboarding and offboarding, ensuring a seamless experience
• Use your positive energy, sharp problem-solving skills, and clear communication to support individuals and the studio as a whole