Desktop Support Analyst II

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

EDUCATION

Education and Experience:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
• Technical positions may require a certificate.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the oorm general riles or connly determining factor in establishing the job class or making employment selection decisions.

KNOWLEDGE, SKILLS, ABILITIES

• Knowledge of Microsoft Windows operating systems and Microsoft Office products

GOOD KNOWLEDGE OF ACTIVE DIRECTORY

• The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

STRONG CUSTOMER SERVICE COMMUNICATION SKILLS

• Must be able to multi task and pay close attention to details

• Work is performed in an office or clinical environment with exposure to electrical office equipment.
• Exposure to high pressure, intense concentration needed.
• Must pay constant attention to detail-visual, mental.
• Must be able to multitask constantly.
• Frequent interaction with clients / associates required.
• Long, varied hours required occasionally.
• Travel required on rare occasions.
• Work on rotating shifts.
• Exposure to toxic materials on rare occasion