Desktop Support Analyst

at  Law Debenture

ABOUT US:

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition, on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 132-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines.
At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other. We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

ESSENTIAL KNOWLEDGE, SKILLS, EXPERIENCE:

• Experience of supporting Windows devices and operating systems.
• Experience of supporting Windows Virtual Desktop Infrastructure (VDI).
• Experience of Intune and mobile device management.
• Experience of MS 365.
• Experience of OneDrive.
• Experience of SharePoint.
• Experience of MS teams and MS Teams Telephony.
• Experience of Avaya telephony solutions.
• Proven experience of excellent end user support.
• Demonstrable record of knowledge sharing within IT teams.

PREFERRED KNOWLEDGE, SKILLS, EXPERIENCE:

• Experience of supporting Avaya telephony solutions.
• Experience of using ZenDesk service desk tooling.
• Experience in supporting PowerBi and Power Applications.
• Experience with Intune, device deployment and management.
• Experience of working with SSO technologies.
• Experience of Patching and Cable Management.
• Experience of using tools / PowerShell scripts for central management of IT environments.
• Experience with Cisco meeting room technology.

ROLE OVERVIEW:

We are recruiting for a Desktop Support Analyst to join our IT Operations Team that are contributing to and supporting the delivery of IT change in Law Debenture.
The ideal candidate will have at least 3-4 years’ experience in a Desktop Support Analyst or Service Desk Analyst. We are looking for someone with a passion for end user support and ensuring end users have a great user experience of technology.

MAIN DUTIES:

• Troubleshooting end user devices and virtual desktops.
• Induction and training of new joiners.
• Providing application support to end users.
• Training of end users in our applications and use of their devices.
• Developing and documenting new procedures.
• Assist with testing of network connectivity.
• Configuring and deploying end user devices.
• Supporting meetings and meeting room technology.
• Learning innovative technologies as the business grows.

GENERAL DUTIES:

• Contribute to the development of the Technology team processes to ensure these are cohesive, efficient, and effective.
• Contribute to the Law Debenture culture positively, attend meetings as required, and carry out duties willingly and diligently.
• Where regulatory rules apply, abide by these in spirit and fact.
• Carry out such other tasks as you may be directed to do by your line manager and the senior management team from time to time.
• Undertake training and development as appropriate and engage fully in the performance management process.
• Willing to travel to Sunderland Office (once or twice a month)