Desktop Support Analyst - Level 2

at  William Buck

Careers start with care. At William Buck, we know that talent and growth go hand in hand. That careers are personal. That you should be valued for what you bring and respected for where you want to go.
Time to work where you matter.
More than just accountants and advisors, we aspire to create a positive change in the lives of our clients and our people. Every individual who works with us is recognised for who they are and given every opportunity to progress in a way that fulfils both their talents and aspiration. William Buck people enjoy better careers because we care. It’s that simple. It’s why our clients succeed too.
Care for a career with a company that cares?

THE OPPORTUNITY:

We’re seeking an experienced Desktop Support Analyst to provide technical support across our firm, for 200+ users in Melbourne and 35 offshore. This role will see you combine hands-on technical expertise with strong customer service skills.
Upcoming projects include moving users to Windows 11. You will join a dynamic and forward-thinking business who invest in our people and place a high value on technology, security and automation.

• Providing L2 technical support through our ticketing system
• Managing and supporting Microsoft Intune device/mobile environments
• Supporting Azure Virtual Desktop (AVD) infrastructure
• Creating and maintaining PowerShell scripts for automation
• Packaging and deployment of applications
• Providing M365 and audio-visual support
• Collaborating with our offshore team on AVD-related issues