Desktop Support Analyst

at  Robert Half

We are offering a long term contract employment opportunity for a Desktop Support Analyst in the education sector, specifically within a university setting, located in Philadelphia, Pennsylvania. This role involves providing technical support on various software and hardware systems used within the institution.

• Operate and maintain control panels used for room management systems such as switches and DSPs.
• Provide support for computer log-in systems, ensuring seamless access for users.
• Manage and troubleshoot issues related to projectors and other presentation equipment.
• Utilize Zoom and other digital platforms to facilitate remote learning and conferencing.
• Differentiate support provided for instructional classrooms and separate conference rooms.
• Regularly liaise with program offices and other stakeholders, ensuring their technology needs are met.
• Offer technical support for Dell Technologies and Microsoft products used within the institution.
• Troubleshoot and maintain other technology systems as required.
• Regularly update and maintain accurate records of all customer interactions.
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proven experience as a Desktop Support Analyst or similar role
• Familiarity with DSP and Dell Technologies
• Experience with Microsoft Office Suite and Zoom
• Knowledge of various projectors and their operation
• Strong problem-solving abilities
• Excellent communication skills, both written and verbal
• Ability to multi-task and prioritize effectively
• Ability to work independently and as part of a team
• Willingness to stay updated on the latest industry trends and technologies
• Professional certification (e.g., CompTIA A+) is a plus.
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  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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