Desktop Support Analyst

at  Robert Half

Position : IT Desktop Support Analyst
Location : Des Moines, IA - onsite
Salary : up to $60K base annual salary + exceptional benefits
* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *
Are you an IT professional passionate about maintaining and enhancing a top-notch technological workspace? We’re looking for a dynamic Desktop Support Analyst!
This permanent position calls for a tech-savvy expert ready to dive into everything from the newer Cisco IP Phone system to our SharePoint website. You’ll support the help desk system and offer seamless remote access via ConnectWyse Automate. And support many other devices and functions. You will not be required to have experience with all, but a solid foundation and a proven track record of learning new technologies quickly and offering excellent technical support.
This is not your cookie cutter position. You will thrive in an environment that offers you variety, the opportunity for further growth and advancement, and working for leadership that empowers you and supports you in being self-directed and working collaboratively with the team and your end user customers. This organization has some of the best tenure around.

KEY SKILLS AND REQUIREMENTS:

2+ years desktop support, software and hardware support and troubleshooting
Experience with a help desk ticketing system and ideally tier 1 thru tier 3 support experience
Familiarity with remote access tools.
Proven experience with printers, Audio/Video systems, faxing and other
Excellent communication, drive, and customer service

* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. *

• Proven experience in a Desktop Support Analyst role or similar
• Familiarity with Active Directory and other Microsoft technologies
• Strong problem-solving skills and ability to troubleshoot technical issues
• Excellent communication skills, both written and verbal
• Ability to work independently and within a team
• Knowledge of network, PC, and platform operating systems
• Demonstrated ability to manage multiple tasks and priorities effectively
• Adept at explaining technical issues to non-technical users
• Ability to maintain confidentiality and act in the company’s best interest
• Familiarity with ITIL processes and practices
• Relevant certification such as CompTIA A+ or Microsoft Certified: Windows 10 would be advantageous
• Availability for on-call and after-hours support as needed
• Commitment to continuous professional development and learning
• Strong customer service orientation.

Technology Doesn’t Change the World, People Do. ®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Please refer the Job description for details