Desktop Support Analyst

at  Robert Half

We are in search of a Desktop Support Analyst with Mac experience in San Francisco, California. This Desktop Support Analyst role involves assisting users in a fast-paced environment by troubleshooting and resolving technical issues. The successful Desktop Support candidate will work three days on-site per week, providing both Tech Bar Support and Remote Support. This desktop Support Analyst role is a long-term contract employment opportunity.

Provide support to between 150-200 users, managing tasks end to end.
Supporting a majority Mac environment.
Assist in password reset and troubleshooting for users.
Deliver high-quality customer service, including managing the tech bar on-site two days a week.
Operate in a predominantly Mac environment with some Windows operations.
Utilize Slack for communication and potentially bundle tickets through Jira.
Handle Two Factor Authentication issues.
Participate in office buildout and refresh projects when required.
Manage and resolve low-level tasks independently while not hesitating to ask questions when needed.
Operate Google Workspace and Zoom proficiently.
Maintain a fast-paced work environment without heavy emphasis on metrics.
A minimum of 3 years of experience in a Desktop Support Analyst role or related field.
Extensive knowledge and experience with Mac Computers, Mac OS, Mac OS X, and iMac.
Familiarity with Google API, Google Docs, and Google Drive.
Experience using Slack for internal communication.
Experience with JAMF
Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.
Strong customer service skills and the ability to interact professionally with a diverse group of users.
Ability to prioritize and manage several milestones and projects efficiently.
Professional written and verbal communication skills.
Self-motivated and able to work independently.
Proven ability to work in a team-oriented work environment.
High school diploma or equivalent required; bachelor’s degree in IT or related field preferred
Technology Doesn’t Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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