Desktop Support Analyst

at  Robert Half

We are in search of a Desktop Support Analyst to join our team in MADISON, Wisconsin. In this role, you will be tasked with providing exceptional desktop support to our end-users, escalating complex issues when necessary, and actively participating in problem resolution. This role offers a contract to hire employment opportunity and is not your typical help desk role as it provides ample opportunities for professional development and career growth.

• Respond to end-user inquiries and provide comprehensive desktop support
• Escalate complex issues to the appropriate team for resolution
• Assist with production support tasks as required
• Collaborate with team members to ensure effective problem resolution
• Build and maintain strong relationships with end-users, focusing on excellent customer service
• Participate in various projects, such as deploying new machines and transitioning to Windows 11
• Use your help desk experience to quickly add value and transition into more hands-on desktop support
• Utilize your strong interpersonal skills to integrate with the team and customers, focusing on relationship building
• Proficiently build out profiles using Microsoft Products
• Gain familiarity with VMWare products and experience with SCCM replacement
• Maintain accurate customer credit records and process customer credit applications efficiently.
• Possess a minimum of 3 years of experience in a relevant field
• Proficient in PC Desktop - Workstation
• Strong knowledge of Windows Workstation
• Familiar with Workstation Hardware and Workstation Support
• Ability to handle Problem Tickets and Service Desk Tickets
• Proficient in MS Office 365 and O 365
• Familiarity with Windows 11
• Excellent problem-solving skills
• Strong communication and interpersonal skills
• Ability to work in a team as well as individually
• Ability to multitask and manage time effectively
• Possess strong analytical and decision-making skills
• Familiarity with basic networking and troubleshooting
• High level of attention to detail and accuracy
• Willingness to learn and adapt to new technologies and updates.
  Technology Doesn’t Change the World, People Do. ®
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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