Desktop Support Analyst

at  Siteminder

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

WHAT WE DO…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 41,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

ABOUT THE DESKTOP SUPPORT ANALYST ROLE…

You will be responsible for setting up new starters, responding to all internal IT support issues, asset management and liaising with IT vendors. The role will involve high levels of problem analysis and using initiative to resolve issues quickly and accurately. We’re looking for a true self-starter who can juggle multiple priorities at the same time!

WHAT YOU’LL DO…

• Assist our employees with the installation, configuration and usability of hardware, software and equipment.
• Be the first point of contact for internal IT support in Ireland and Europe, ensuring you respond quickly and effectively to keep our operations running smoothly.
• Maintain the helpdesk system that prioritizes the most important issues and ensuring that all issues are responded to, dealt with, recorded and communicated in an effective way.
• Manage the logistics for SiteMinder assets being sent and retrieved from remote staff.
• Assisting the security team to identify and action security incidents.
• Prioritize issues and demonstrating a strong solutions focused mindset in a fast paced environment.
• Procure new hardware and software, maintaining the asset register, and renewing licenses as required.
• Enforce SiteMinder’s standard operating environment policy.
• Work with vendor support contacts to resolve technical problems with desktop computing, peripheral equipment, and software.
• Conduct troubleshooting, testing and reporting as required.
• Be an internal SiteMinder ambassador, helping our employees feel engaged and valued by providing seamless service to our staff resulting in a smooth introduction to our growing community.
• Support the Global ICT Director as required, enabling the expansion and growth of SiteMinder’s technical capabilities.
• Any other duties as required.