Desktop Support Engineer

at  Arcas Technology

Arcas Technology is partnered with a leading MSP who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis.
Are you a skilled IT Support professional looking to take your career to the next level in a fast-paced and innovative environment? My client is seeking a talented individual to join their growing team, providing exceptional support to a diverse range of clients while working with cutting-edge technologies.

KEY SKILLS:

• Strong experience in Windows 10 desktop management and troubleshooting.
• Familiarity with Intune/AutoPilot for device deployment and configuration.
• Proficiency in Active Directory administration, including group policies and permissions.
• Basic understanding of virtualisation technologies such as VMware or Nutanix.
• Knowledge of networking fundamentals, including DNS, DHCP, and basic physical/logical network troubleshooting.
• Excellent communication skills, with the ability to provide clear guidance to end users.
  If you feel that you’re a good fit for this role, then please forward your CV to Andy Dale at Arcas Technology.
  Job Type: Full-time
  Pay: £30,000.00-£35,000.00 per year

Benefits:

• Employee discount
• Life insurance
• Referral programme

Schedule:

• Monday to Friday

Experience:

• Desktop Support: 1 year (preferred)

Work Location: In perso

• Provide 1st and 2nd line desktop support to end users, ensuring timely resolution of hardware, software, and network issues.
• Manage and configure Windows 10 desktops, including application deployment and user profile management.
• Assist with device setups and deployments using Intune/AutoPilot for streamlined provisioning.
• Troubleshoot and resolve issues with Active Directory, group policies, and user access management.
• Maintain accurate documentation of incidents, solutions, and processes to ensure knowledge sharing and consistency.
• Support virtualisation environments (VMware/Nutanix) by addressing end-user related challenges.
• Collaborate with the Infrastructure and Projects teams on deployment and upgrade activities.
• Ensure adherence to security policies, contributing to a robust and secure environment (CyberEssentials, CI Security).