DESKTOP SUPPORT ENGINEER

at  Cambria Consulting

Administrator

• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Works with other IT team members regarding new branch builds and upgrades
• Dealing with queries by following departmental procedures for fault resolution
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Experience/Knowledge:

• At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guideline.
• Excellent technical knowledge of pcs and desktop hardware.
• Working technical knowledge of current protocols, operating systems and standards.
• Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).
• Software and Hardware Troubleshooting
• Able to operate effectively in a team environment with both technical and non- technical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanour under stress
• Able to operate within customer standard operating procedures.

Skills:

Essential

• Working knowledge of below list of Manage Engine Tools Set

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Manage Engine Desktop Central Enterprise Edition 9.0,
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Manage Engine OS Deployer 4.0,
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Manage Engine Mobile Device Management,

• Microsoft Windows 2008/2012 Terminal Server.
• Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM
• Ability to operate and support Blackberry and IPAD.
• Windows XP, Windows 7/8, Windows 2000/2003/2008 experience
• AD, Exchange 2007/2010/2013 experience
• Good communication (both verbal and written) skills

Desirable”

• Working Knowledge of:

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Remote Control Tools e.g. Dameware, SCCM, terminal Services
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ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM

Qualification & Certifications:

• Microsoft Certification, Ideally MCP or MCSE.
• ITIL V3 Certification.
• BTEC Computer Science.
• A+ and N+ experience (Desirable)

Job Type: Full-tim

Please refer the Job description for details