Desktop Support Engineer

at  Ceenex Global LLC

REQUIREMENTS:

• At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guideline.
• Excellent technical knowledge of pcs and desktop hardware.
• Working technical knowledge of current protocols, operating systems and standards. * Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).
• Software and Hardware Troubleshooting
• Able to operate effectively in a team environment with both technical and non- technical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanour under stress
• Able to operate within customer standard operating procedures. Skills: Essential
• Working knowledge of below list of Manage Engine Tools Set - Manage Engine Desktop Central Enterprise Edition 9.0, - Manage Engine OS Deployer 4.0, - Manage Engine Mobile Device Management,
• Microsoft Windows 2008/2012 Terminal Server.
• Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM
• Ability to operate and support Blackberry and IPAD.
• Windows XP, Windows 7/8, Windows 2000/2003/2008 experience
• AD, Exchange 2007/2010/2013 experience
• Good communication (both verbal and written) skills
• Knowledge of Remote Control Tools e.g. Dameware, SCCM, terminal Services - ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM

QUALIFICATION & CERTIFICATIONS:

• Microsoft Certification, Ideally MCP or MCSE.
• ITIL V3 Certification.
• BTEC Computer Science.
• A+ and N+ experience (Desirable
  Job Type: Contract

Application Question(s):

• Where are you currently located?
• How soon can you join?
• What is your current salary in AED?
• What is your expected salary range in AED?

License/Certification:

• UAE Driving License (Required)
• MCSE or MCP (Required)
• ITIL V3 (Required)

• Desktop/Laptop on-site and phone support; Printer/Fax support; Updating current infrastructure; Deploying new equipment;
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Servicedesk escalation processes.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.