Desktop Support Engineer

at  GSB SOLUTIONS

We are looking for a skilled and professional Desktop Support Engineer to join our team.
As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware, software, and network issues.
Should also possess knowledge and experience to troubleshoot problems and errors.
Should be quick to respond, fast learner, with a great customer service attitude. Should be aware of the technical difficulties and how to resolve them in the best possible way.
You should have proficient knowledge to provide technical assistance to our clients and good communication skills.
You should also might have the ability to upgrade, install and troubleshoot software related issues.
If you are ready to take up these duties and responsibilities of Desktop Support Engineer, then apply right away.
Responsibilities
o Guide customers to download applications and use computer peripherals devices.
o Provide technical assistance to the clients regarding any operating system issues.
o Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required
o Personalize new applications regarding client issues.
o Ensure all the desktop computer systems are working properly.
o Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.
o Maintain and update the record of issues and take measures to prevent those issues in the future.
o Make report of the customer queries
o Troubleshoot any problems regarding software and hardware computer support.
o Troubleshooting hardware, software, and network issues.
o Regular maintenance of organizational assets (computers, laptops, peripherals)
o Responsible for maintaining records of issues and solutions, user trainer, basic network support, emergency support, security compliance etc.
o Bachelor’s degree in computer science, Information Technology, or relevant field.
o Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
o Exceptional knowledge of working with Windows/ Linux and Mac OS systems.
o Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc.
o Experience with various network connections addressing.
o Excellent communication and interpersonal skills.
o Ensure customer satisfaction by providing the best solutions to their queries.
o Proficient knowledge of antivirus software.
o Good problem-solving and multitasking skills.
o Exceptional customer service skills

Please refer the Job description for details