Desktop Support Engineer

at  Hoople Ltd

Job Title: Desktop Support Engineer
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band D £30,461 - £38,407 per annum
Contract: Permanent

INTERVIEW DATE: 21ST FEBRUARY 2025

An exciting opportunity is now available to join the Hoople Desktop team, where you’ll support a diverse range of public and private sector clients, including Herefordshire Council and Wye Valley NHS Trust.
As part of a large, collaborative support team, you’ll tackle a variety of ICT challenges, resolving customer issues related to desktop hardware/peripherals, and software both remotely and on-site at over 100 locations across Herefordshire.
We’re seeking someone with strong desktop support skills who thrives in delivering excellent customer service and is experienced in working to service level agreements (SLAs). You’ll also play a key role in supporting important projects, such as hardware and software deployments.
This full time role is specifically looking for a flexible approach as it will involve travel to sites both within and outside of the County, and will require you to adapt to a range of working hours including a rota based shift working until 20:00 on weekdays and rota based shift work out of hours/weekend/Bank Holiday work.
If you’re looking for a challenging and rewarding position that offers variety and the opportunity to make a real impact, this is the role for you!
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.

Please refer to the Job Description and Person Specification for more details of this role.
PLEASE NOTE: Applicants must apply online for this vacancy where you can also view the full job description and person specification.
Job Type: Full-time
Pay: £30,461.00-£38,407.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Ability to commute/relocate:

• Hereford HR1 1LN: reliably commute or plan to relocate before starting work (required)

Experience:

• Desktop Support: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Hereford HR1 1LN
Application deadline: 02/02/2025
Reference ID: 202

Please refer the Job description for details