Desktop Support Engineer
at INFINITE COMPUTER SOLUTIONS PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Oct, 2024 | USD 2300 Monthly | 21 Jul, 2024 | N/A | It | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
DESCRIPTION :
Provides onsite support to users with good customer satisfaction for main and off-site;
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
- Helps to maintain or improve the overall image of the support team;
- Level 1 & 2 level trouble shoot and problem resolutions;
- Provide technical and operation support;
- Work to reach service level target;
- Break/fix for patches, software distribution and preventive maintenance;
- Managed the media and documentation related to the equipment supported;
- Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
- Install the inventory scanning agent upon any new asset;
- Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
- Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
- Support IMACs each IMAC is treated as a case;
- Provide break fix to software distribution patches where customer will provide the instructions;
- Provide onsite assistance for client events (e.g. HFL…).
Responsibilities:
No. of Positions: 5
Work Location : TTSH
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Singapore, Singapore