Desktop Support Engineer

at  Inizio

OUR PLEDGE

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

THE ROLE

We are hiring a Desktop Support Engineer to join our global IT Operations team, which provides end user support for both hardware and software at Inizio. Joining the globally distributed End User Computing (EUC) team of c.25 people, and reporting to our EUC Team Lead, you will primarily support the users working for our Accordience business unit.
The Accordience Group is an international public relations, public affairs, financial and corporate communications group, consisting of Grayling, Citigate Dewe Rogerson (CDR), Red Consultancy and Cirkle. Together, we have c.800 employees and operation in 30 countries.
This is a hybrid role, working 3 days per week in our central London office location.

WHAT YOU’LL BE DOING

• Providing end user hardware and software support remotely and on-site.
• Desktop and laptop imaging and software deployment.
• Break/Fix Support including troubleshooting and diagnosis of hardware devices.
• Onboarding process support including provisioning, installation, and delivery of EUC hardware and services.
• Offboarding support including deprovisioning EUC services and application access.
• ITAM (IT Asset Management) - full Lifecycle Asset Management for end-user devices and supporting print management software with print, copy and scan.
• Collaborating with the other IT Support teams on Mobile device management using appropriate tooling and procedures for Apple, Android, and other supported mobile devices.
• Managing EUC ticketing queue, prioritising incidents and ensuring all Service Level Agreements (SLAs) and contractual obligations are met.
• Performing maintenance and housekeeping tasks to keep systems running efficiently.

WHAT YOU BRING TO THE ROLE

• Customer service - commitment to building professional relationships to ensure our goals are met.
• Collaboration - promoting collaborative working relationships in all situations.
• Process improvement - the ability to identify opportunities for process improvement in all areas.
• Communication - the ability to present issues and recommendations clearly and to engage the right people to ensure goals are met.
• Problem solving - the ability to process large amount of information, think creatively, solve problems, and bring these to a successful conclusion.