Desktop Support Officer

at  Axiom Technologies

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT SKILLS AND EXPERIENCE

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Setup, fine tune, and maintain the monitoring & observability tools run at client site.
• The provided resources should be able to use the performance monitoring tools in order to actively do:
• Real Time Network Monitoring & Management
• Real Time Servers and Storage monitoring
• Real Time Application & Database Monitoring and Management
• Real Time Traceability & Dependency of various Applications/Assets
• Highlight the Root Causes & Bottlenecks impacting the systems / reasons for failure Transaction Journey Mapping
• Predict App Failures and also performance degrade Intelligent automation
• Ensure 100% ownership of the command center monitoring activities.
• The technical resources are preferred to have some good understanding on running, managing, and supporting the below applications/tools (from the monitoring and observability point of view).
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

IT QUALIFICATIONS

At least two of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

WHAT NEXT?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.co

• 1+ year of relevant experience.