Desktop Support Specialist- 6 Month Fixed Term Contract
We are Grant Thornton
Grant Thornton Ireland is rapidly approaching 2,600 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they’re located.
At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.
The Opportunity
This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. The position within the IT Service Desk and is for a Desktop Support Specialist within our Dublin office for a six month contract. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.

The role:

• Providing 1st / 2nd level Helpdesk Support both onsite / remotely
• Monitor Service Desk Queue
• Installation, Configuration and Support of PCs, running Windows 10 & 11
• Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
• Management of Assets
• Determine proper escalation path for non-resolved issues.
• Participate in and contribute to a dynamic IT team

Skills & Attributes;

• Minimum of 2 years’ experience in deskside support in a corporate IT environment
• Degree / Technical certification in IT or related field
• Strong knowledge of Windows 10 & 11 / Office 365 / MS Teams
• PC / Laptop hardware configuration and troubleshooting
• Mobile Devices / Mobile OS
• AD / TCP/IP Network knowledge
• The ability to work on your own initiative and be a self-starter
• Proven planning and organisational skills
• Exceptional problem solving and troubleshooting skills
• The willingness and ability to work co-operatively with others as part of a team
• Frequent travel to our regional offices for onsite visits
• Good interpersonal and communication skills

Equity, diversity and inclusion
At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued.
We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm’s best-practice principles and we will champion you as leaders from day one.

LI-KS1

• Providing 1st / 2nd level Helpdesk Support both onsite / remotely
• Monitor Service Desk Queue
• Installation, Configuration and Support of PCs, running Windows 10 & 11
• Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
• Management of Assets
• Determine proper escalation path for non-resolved issues.
• Participate in and contribute to a dynamic IT tea