Desktop Support Tech

at  Epicor

The Desktop Support Specialists provides assistance in the monitoring, maintenance, troubleshooting, escalation and resolution of network, server and other system or hardware routine issues.

• Recommends hardware and software, including new acquisitions and upgrades, based on requirements.
• Responsible for hardware installs, documentation, user training, and other general helpdesk functions.
• Create and update existing documentation of processes and procedures in support of administration tasks.
• Initiates onboarding procedures for new users into the system.
• Familiarity with IT processes (Office 356, Active Directory (policies, security), Servers, Azure AD or other similar technologies)
• Experience with Ticketing Systems, ServiceNow preferred
• Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.

• Handles complex issues and problems, and refers only the most complex issues to higher-level staff.Uses pre-existing resolutions to solve client issues.

• • Good written and oral communication skills.
• Troubleshooting skills.
• Ability to identify and seek needed information/research skills.
• Technical expertise.Decision-making skills.
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• 2 years applicable experience

• High school diploma preferred

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.

Please refer the Job description for details