Desktop Support Technician - Calgary Airport

at  ESP Global Services

ABOUT THE JOB:

As the Desktop Support Technician, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.

PHYSICAL REQUIREMENTS:

• Able to lift or push 20-50 pounds of equipment if need it.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

• Carry out regular routine, corrective and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.
• Troubleshoot and resolve basic airline host and connectivity issues.
• Provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
• Carry out regular “floor-walking” and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• This role is working Monday – Sunday – 4 days on 3 days (12 hours) or 5 days on & 2 days off (8 hours) or 4 days (10 hours) off covering the hours of 06:00am – 18:00pm or 18:00pm – 06:00am