Desktop Support Technician

at  Flexera Software Inc

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Desktop Support Technician provides technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required.

• Must be a good communicator and be able to work in a high paced team environment
• Responsible for day to day deskside and remote supportPerform inventory management tasks and end-user computer setups
• Troubleshoot hardware and software applications in a mixed Operating System environment

Responsibilities:

• Ensure SLA’s and world-class support goals are achieved;
• Hardware deployment using automated provisioning tools such as SCCM/Jamf;
• Enforce desktop hardware and software standards;
• Support productivity software such as Microsoft Office and Office 365;
• Support hardware systems, peripherals, and printers;
• Maintain standard operating systems, endpoint protection, and hardware destruction standards;
• Ensure software compliance;
• Limited travel is required;

Required Experience & Skills:

• BS in Computer Science, Engineering, or related technical field with 3+ years related experience;
• Strong communication and interpersonal skills;
• Ability to work independently and with strong time management skills;
• Must be customer-service oriented;
• Maintain consistent work hours;
• Experience with support of a global environment preferred;
• Solid problem solving and analytical skills;
• Good communication skills (written and verbal);
• Self-starter who continually develops and broadens their skill set;
• Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
• Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
• Organization and documentation skills;
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless
• Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM
• Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus;

• Ensure SLA’s and world-class support goals are achieved;
• Hardware deployment using automated provisioning tools such as SCCM/Jamf;
• Enforce desktop hardware and software standards;
• Support productivity software such as Microsoft Office and Office 365;
• Support hardware systems, peripherals, and printers;
• Maintain standard operating systems, endpoint protection, and hardware destruction standards;
• Ensure software compliance;
• Limited travel is required