Desktop Support Technician / IT Technical Support

at  Excelraise LLC

JOB DETAIL

• Job Code 11358 1
• Tax Term W2 Hourly
• Career Level Mid Level
• Experience 5 Years
• US Work Status US Citizen
• Job Duration 6 Months
• Qualifications Bachelor’s Degree

JOB DESCRIPTION

Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.
Currently we are looking for a qualified individual to work as a Desktop Support Technician / IT Technical Support with our direct client in Columbia, SC.

REQUIRED SKILLS:

• Strong personal, ethical, and moral standards.
• Understanding of desktop support concepts as it relates to troubleshooting network endpoints.
• Good interpersonal skills.
• Proactive and self-motivated
• Self-starter with the ability to prioritize workload and manage time.
• Exceptional listening skills.
• Software administration including licensing, troubleshooting, managing installations and configurations, reporting.
• Abilities to troubleshoot desktop, audio and video equipment and ios devices.
• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities
• Must be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.
• Managing ios devices through airwatch, apple business manager.
• Active directory, sccm, desktop and MS teams support experience. Preferred skills (rank in order of importance):
• Gpo (windows group policy object) administration skills.
• Windows security – group policy skills.
• Webex and ms teams administration including licensing, troubleshooting, managing devices, reporting.
• Cisco, poly, and video conferencing support experience.

REQUIRED EDUCATION:

• Bachelor’s degree or master’s degree in computer science, or information systems/technology management or equivalent work experience

REQUIRED SKILLS

• Gpo (windows group policy object) administration • Windows security - group policy Active Directory and video conferencing support Cisco desktop and MS teams support poly SCC

• Works under limited supervision as the parole board support technical lead. Will perform the following: daily administration, planning, installation, configuration, maintenance, deployment, documentation creation, testing and training.
• Updates tickets in the ticketing system on all it-related issues and ensures audit logging is kept up to date.
• Monitors and listens to hearings within the board room to provide immediate assistance to hearing participants.
• Must be comfortable with listening to sensitive imformation including the discussion of violent and explicit crimes, victim experiences, etc.
• Assists virtual public participants.
• Professional behavior and business attire is required in the court room for this position.
• Works with vendor support and it leadership to ensure all systems are operational including reporting, documenting and resolveing outstanding issues.
• Conducts weekly testing to ensure all equipment, users, and systems are operational for central and remoting locations.
• Assists in preparing and managing devices for windows, ios, poly, cisco, video conferencing, etc..
• Supports, updates, and manages hardware, software and software management systems including webex, teams, poly, windows apps, ios apps, recording software, goodreader, winscp.
• Other duties as assigned.