Desktop Support Technician

at  Monash Health

Job Requisition ID: 2892
Legal Entity: Monash Health
Location:Clayton, VIC, AU, 3168
Employment Type: Full Time
Posting Date: 15 Jan 2025

TECHNICAL SKILLS/KNOWLEDGE/EXPERIENCE:

• Prior experience in a Desktop Support / Level 2 role or similar.
• Prior experience working in a hands on environment resolving hardware related faults
• Advanced analytical troubleshooting skills.
• Ability to resolve system faults relating to Level 2 technologies.
• Excellent verbal/written communication and documentation skills.
• Good working knowledge of Microsoft 365 and Microsoft Teams/SharePoint.
• Good working knowledge of Microsoft Windows client and server based operating systems.
• Good working knowledge of Active Directory, Group Policy, and Exchange.
• Good working knowledge of printing solutions.
• Proficient with PowerShell and Scripting languages.
• Familiarity with networking services: DNS, DHCP.
• Knowledge of ITIL standards.
• Knowledge of networking and telephony infrastructure.
• Knowledge of patient alert systems such as Nurse Call, Duress, and Paging
• Exposure to SCCM and Intune.
• Exposure to VMWare.
• Experience in vendor management, dispute resolution and account management.
• Demonstrated ability to achieve set Key Performance Indicators (KPI).
• A strong desire and capability to listen, analyse and recommend.
• Excellent interpersonal and relationship building skills.
• Excellent time and personnel management skills.
• Ability to work within deadlines.
• Ability to work unsupervised.

The position of Desktop Support Technician forms part of the Level 2 IT Operations team within the Information Technology department and is responsible for providing on site support across Monash Health.

• The Level 2 IT Operations team is responsible for providing level 2 support in the delivery of end point IT infrastructure and applications across Monash Health both physically on site and remotely. This includes technical hardware, application, server, and network support.
• The Level 2 IT Operations team is also responsible for supporting projects and other technology services as identified by the Director of Information Technology.
• The Level 2 IT Operations team is technology and customer focused and will work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients.

The Information Technology Services department is based at Clayton, however this position will be required to work across the various Monash Health sites. The position also includes the ability to work a rotating On-call Level 2 roster as required. This position reports to the Team Lead, Level 2 IT Operations.