Desktop Support Technician
at Powin Energy
Portland, OR 97209, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Nov, 2024 | Not Specified | 18 Aug, 2024 | 2 year(s) or above | Ticketing Systems,Macos,Color,Interpersonal Skills,Resumes,Completion,E Verify,A+ | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Meet Powin
At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.
IT’S YOUR CHANCE TO BE PART OF SOMETHING GREAT
Create a World You’re Proud of
We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a job—those driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.
SUMMARY:
The Desktop Support Technician is part of a team of IT professionals who provide support to Powin’s global employees with hardware, software, cloud systems, and networks. This position works with a variety of equipment and systems including end-user laptops, desktops, network connectivity, SaaS products, and software on Windows, macOS, and iOS. In addition, this position works on special projects which may require research into solutions and solving complex problems.
QUALIFICATIONS:
- 2+ years of IT experience
- Atlassian, Office 365, and Azure AD experience preferred
- Experience with remote support tools and ticketing systems a plus
- A+ or AZ-900 certifications a plus
- macOS and Jamf experience a plus
- Ability to troubleshoot complex technical issues both in person and remotely
- Strong communication and interpersonal skills
- Customer-focused mindset and a commitment to providing high-quality service
- Willingness to work in a hybrid office environment
- Ability to frequently life 25lbs and up to 50lbs occasionally
- Ability to work in office in Portland, OR 2-3 days a week as needed
Powin is not accepting resumes from unsolicited headhunters or agencies at this time.
EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.
E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.
LI-hybrid
LI-DB1
How To Apply:
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Responsibilities:
TECHNICAL RESPONSIBILITIES:
- Assist personnel with PCs (Windows & Mac), servers, networks, printers, software, and phones via phone, email or in-person
- Package, test, deploy, update, and troubleshoot software
- Perform routine network and PC installation in addition to troubleshooting, maintaining, and resolving any related issues
- Setup or remove users in Powin systems
- Provide onboarding support to new employees
- Remove/disable system access for departing employees
- Act as primary resolver for Tier 1 and 2 issues
- Work in Azure AD, JAMF, and other management tools
- Provide in person support for company events
PROCESS RESPONSIBILITIES:
- Execute routine procurement tasks within Powin’s standards
- Write and maintain documentation
- Coordinate upgrade of desktop equipment and software
- Escalate issues to other IT staff as needed
- Follow Powin IT Security compliance and guidelines
- Perform other duties as required
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Technician
Graduate
Proficient
1
Portland, OR 97209, USA