Desktop Support Technician

at  Signify Health

ABOUT US:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences

HOW WILL THIS ROLE HAVE AN IMPACT?

This position is responsible for providing deskside and remote support to visiting CVS and Signify Health’s internal users. Our internal employees leverage our company systems and hardware to perform functions of the job that involve collaboration via Google Workspace and Slack, as well as other web applications. Support duties involve task and request support via JIRA, inventory control, and ongoing maintenance of conference rooms and provisioning.
Additional responsibilities involve Executive Support and being an Escalation Point for our IT ServiceDesk Team. Within End User Services, Service Desk specialists rely on you as an escalation point to help remediate ongoing technical issues. This involves knowledge sharing through training sessions, knowledge base article creation and assisting with inbound issues.
This role requires a customer first mindset when interacting with all end users and a collaborative attitude when addressing escalations from the IT Service Desk Team.

WHAT WILL YOU DO?

• Provides day-to-day support for end users desktop issues (hardware/software) and escalation path for Service Desk issues
• Responds to and resolves tickets in the Jira queue. Keeps tickets up to date ensuring customer is updated on progress
• Creates and updates SOP and knowledge base articles
• Checks and maintains conference rooms to ensure they are working properly
• Manages local office inventory
• Assists with deployments using an MDM solution
• Assists in imaging process and provisioning of applications
• Assists infrastructure and tools teams with projects as needed