Desktop Support Technician (TAC)

at  Leons

PREFERRED EXPERIENCE

• Excellent oral and written communications
• Minimum 3 years of professional IT experience triaging, diagnosing, escalating, and/or resolving technical hardware and application incident requests.
• Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching.
• Technical proficiency with all major end-user hardware vendors, specifically Dell and Apple.
• Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software to meet delivered requirements for desktop service levels.
• Analyze current technical designs, risks, and issues – propose effective solutions.
• Proactively identify improvement opportunities and work with the Manager, IT Support Services to implement processes that enhance Help Desk operations
• Be available for after-hours/weekend on-call support as required. Other duties as assigned. Comfortable working weekends and off hours on-call support.

PREFERRED KNOWLEDGE AND QUALIFICATIONS

• Customer Service
• Member of IT Desktop Service Support team. Single point of contact for escalated and sensitive cases related to IT desktop technical issues, demonstrate experience in creative problem solving and Top Tier communication skills.
• Proven ability to communicate in a clear and concise manner, while exercising a high level of patience, empathy and positivity.
• Experienced in BMC FootPrint IT service management and Cisco Finesse Call Centre product

Please refer the Job description for details