Desktop & Telecoms Engineer

at  Ashford and St Peters Hospitals NHS Foundation Trust

The post-holder will provide technical support to maintain and expand all Trust’s IT client devices and services.
The post holder will be expected to assist with all aspects of the day to day administration of the IT Desktop, Telecoms and Service Desk environments as necessary.
The post holder with have good IT knowledge gained through experience, will be required to work without supervision and will need to understand the IT infrastructure within the Trust.
Out of hours support is provided by the department and occasional participation is a requirement of the post.

TRAINING AND EDUCATION:

Take personal responsibility in ensuring all ASPH NHS Foundation Trust mandatory training is attended as required
Responsible for training newer and more junior members of the team

Assist with the build, configuration, documentation and integration of new IT software and hardware
Undertake tasks associated with build, deployment, auditing and on-going maintenance of client devices and software
Provide a point of technical escalation and technical support to the IT Service Desk team
Be responsible for the supervision of the IT Service Desk mailbox
Supplement and support Helpdesk agents during busy periods to ensure effectiveness of the team and overall support to the IT and Telecoms teams
Maintenance and development of a stock control system, to ensure a timely supply of parts and equipment for repairs, replacements and support requirements
Handle the day to day request, procurement, receiving, building, deployment and recharging of trust devices including but not limited to pc’s, laptops, tablets, hardware and software
Diagnose and fix faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT and Telecoms teams
Provide technical support as required, to all users connected to the customer’s IT environment using diagnostic tools and fault finding techniques to identify root causes
Proactively assist departments in the development of their IT use in line with clinical requirements and ensuring that good customer facing skills are employed at all times
Assist with documenting all operational policies, processes and procedures for designated services
Assist the IT Desktop Support manager in the ongoing development and management of the standard Trust’s Windows image
Procurement of IT equipment as and when required
Assist the IT Desktop Support Manager in recharging users for new or replacement equipment
Assist recommending and testing new systems and solutions for various departments