Despatch Coordinator

at  Kingspan Water and Energy

REQUIREMENTS:

• Technical Skills: Proficient in Microsoft Office and familiar with computer systems for logistics.
• Route Planning Knowledge: Previous experience in logistics, route planning, or a similar role is highly advantageous.
• Communication and Problem-Solving: Strong communication skills and the ability to solve complex problems under pressure.
• Organizational Skills: Excellent organizational abilities to manage multiple tasks in a dynamic and challenging environment.

ABOUT THE ROLE:

As a Despatch Coordinator, you’ll play a strategic role in the seamless coordination of our transport and production processes, working closely with our Production Planning and Stock Control Manager. You’ll be an essential part of our proactive team, ensuring we meet customer demands efficiently while optimizing costs and maintaining high standards.

KEY RESPONSIBILITIES:

• Coordinate and Deliver: Prepare daily delivery notes and ensure they’re communicated to the yard team.
• Team Collaboration: Partner with Customer Service and Production teams to achieve On-Time In-Full (OTIF) goals, maintaining a strong focus on customer satisfaction.
• Sales Returns Management: Coordinate with Quality Control to process sales returns, quarantine, and restocking procedures as needed.
• System Accuracy: Process dispatch loads through the LN system, meticulously verifying data accuracy.
• Quality Checks: Randomly inspect loads during the loading process to ensure quality and compliance.
• Continuous Improvement: Participate in team meetings to identify improvement opportunities and streamline operations.
• Order Book Review: Monitor the 24- and 72-hour order books, collaborating with relevant departments to address any shortages proactively.
• Vendor Coordination: Liaise with haulage companies to arrange timely collections and ensure smooth logistics.
• Documentation: Ensure that dispatch paperwork, delivery notes, and purchase orders are completed accurately and in compliance with financial guidelines.
• Support and Resolve: Maintain organized scanning and filing of PODs, helping to quickly resolve any discrepancies and ensure seamless operations.