Development Operations Specialist

at  People Serving People

ABOUT US:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

WHAT DO WE NEED?

We are seeking a Development Operations Specialist to join our team and manage donor and supporter data, enhancing our fundraising, narrative building and systems change strategies.

• CRM Management: Oversee and maintain our Salesforce (and other future) CRM systems to ensure accurate and up-to-date donor and supporter records.
• Gift Processing & Acknowledgement: Enter cash and In-Kind gifts and process acknowledgements in Salesforce as part of the gift entry chain of support. Ensure the timely acknowledgement of gifts given to the organization, including creating action paths for gift officers and generating thank you letters.
• Prospect Research: Identify potential donors for gift officer engagement and keep gift officers informed about potentials for increased donor engagement.
• Data Migration & Integrity: Lead the migration of donation data from external platforms into our main CRM, ensuring data integrity and enhancing fundraising and strategies, performing cleanup processes to improve reporting accuracy.
• Grant Management: Develop and manage CRM-based grants management strategies, enabling the organization to track deadlines, forecast budgets, and report on fundraising progress.
• Reporting and Analytics: Create and maintain reports and dashboards for institutional and individual giving and base-building efforts, providing insights to support organizational goals.
• Training and Support: Train and support non-technical staff on data-related processes and tools, enhancing their capacity to utilize data effectively in their work.
• Project Planning: Contribute to project planning efforts, ensuring data and technology projects align with organizational objectives and timelines.
• Fundraising Support: Assist with independent revenue generation efforts, including fundraising drives, peer-to-peer fundraising and base-building campaigns, and individual giving initiatives.