Development Services Clerk

at  City of Kelowna

CLASSIFICATION SUMMARY - UNION

A Development Services Clerk provides service to customers and supports planning and development administrative needs.

DUTIES - UNION

• Responds to telephone and in-person public enquiries and complaints; redirects more complex issues to appropriate technical staff or supervisor.
• Prepares various standard correspondence for signature by managers, planning staff or inspectors.
• Reviews development plan/building permit information and administers all processes related to creating/changing municipal addresses, in accordance with the City Numbering Bylaw; ensures effective notification of other City departments and various external clients and organizations; completes required documentation.
• Maintains and updates a wide variety of manual and computerized departmental records and file systems; researches and compiles statistics; develops and maintains departmental library, filing and bring-forward systems.
• Receives and inputs inspection requests to the City’s booking system; closes files ensuring all information is assembled correctly and required inspections are completed; generates Occupancy Permits for signature by inspectors.
• Researches support material relating to development applications, permits and approvals.
• Prepares location maps for inclusion in planning reports.
• Responsible for clerical aspects of enforcement activity.
• Types various reports, correspondence, advertisements, permit and forms using a computer system with various Microsoft Office products. May be responsible to maintain and update websites.
• Checks accuracy of operating invoices and other charges.
• Opens and distributes mail, makes appointments and confirms meetings and performs reception duties.