Development support for liveCache Applications and the S&OP Operator of IBP

at  SAP

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As a development supporter you will

• Analyze and provide solutions for internal and customer tickets in the areas liveCache applications and Integrated Business Planning (IBP)
• Communicate with customers via tickets and in conference calls
• Work directly with developers to find and provide solutions
• Make proposals to improve documentation and supportability tools (traces, etc.)
• Get input and output data dumps (which are required to let developers analyze issues) from customers
• Coordination of fixes with the liveCache applications quality team, SAP internal with DLM and receiving development teams, and with customers
• Writing SAP notes and SAP internal documents (how-to, how to handle known issues, support guides, etc.)
• No implementation of code, no implementation of code fixes!