Device Rental Agent_Middle Stage Collections

at  Tenacity Financial Services

INBOUND AND OUTBOUND SLA AND WORK QUEUES

• Dealing with both inbound and outbound calls within the guidelines of the set legal framework
• Tracing uncontactable customers
• Achieve daily collections targets and monthly KPA targets

EXPERIENCE

• Must have at least 18 months Collections experience in the call centre environment

QUALIFICATION

• Grade 12

FUNCTIONAL KNOWLEDGE AND SKILLS

• Software: Must be efficient in Account Management Debtor Systems
• Excellent verbal & written communication skills
• Strong problem solving and negotiation skills
• Understanding of the Retail Credit Account Management business
• Ability to work in a highly competitive and dynamic environment
  Please note only shortlisted candidates will be contacted. Should you not receive a response within 14 days, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.