Device Rental Agent_Middle Stage Collections
at Tenacity Financial Services
Northern Suburbs, Western Cape, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 19 Dec, 2024 | Not Specified | 21 Sep, 2024 | N/A | Communication Skills,Software | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
INBOUND AND OUTBOUND SLA AND WORK QUEUES
- Dealing with both inbound and outbound calls within the guidelines of the set legal framework
- Tracing uncontactable customers
- Achieve daily collections targets and monthly KPA targets
EXPERIENCE
- Must have at least 18 months Collections experience in the call centre environment
QUALIFICATION
- Grade 12
FUNCTIONAL KNOWLEDGE AND SKILLS
- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment
Please note only shortlisted candidates will be contacted. Should you not receive a response within 14 days, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.
Responsibilities:
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Accounts / Finance / Tax / CS / Audit
Customer Service
Diploma
Proficient
1
Northern Suburbs, Western Cape, South Africa