DevOps Engineer (Cloud Engineer Operations)

at  Healthcare of Ontario Pension Plan HOOPP

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team’s diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:
As a DevOps Engineer (Cloud Engineer Operations), you will play a key role in maintaining and enhancing our IT infrastructure. You will be involved in daily operations, incident management, and continuous improvement initiatives, ensuring our systems are robust, secure, and efficient. You will actively participate in agile scrum practices, collaborate with stakeholders to gather and implement technical requirements, and work with cross-functional teams to resolve complex issues. Your work will contribute to our operational excellence, innovation, and the overall maturity of our IT roadmap.
What you will do:

Agile Scrum Practices

• Actively participate in daily standups, backlog refinement, planning, and sprint retrospectives.
• Contribute to agile methodologies and improve team practices.
• Provide necessary technical support to existing applications and their supporting infrastructure.
• Share insights and knowledge across IT Agile teams.

Daily Operations

• Manage daily operations, incidents, and requests following HOOPP’s processes.
• Ensure operational tasks are performed efficiently and effectively.
• Focus on technical delivery and operational excellence for projects and initiatives.
• Adhere to defined change management and incident management standards.
• Support the resolution of complex production issues involving multiple systems and technologies.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Work closely with stakeholders to gather business and technical requirements

Performance Monitoring and Reporting

• Develop and maintain service metrics dashboards for all systems and dependent components.
• Use data to drive improvements and operational decisions.
• Support and sustain continuous technology and process improvements.
• Regularly update internal knowledge base articles and participate in team retrospectives.

Continuous Process Improvement

• Improve system uptime and resiliency based on performance data.
• Identify repetitive tasks and develop tools/processes for automation.
• Build automation tools to eliminate low-value, repetitive tasks.
• Contribute to design sessions and support the community of subject matter experts.
• Develop standards, patterns, and practices to enhance services and platforms.
• Demonstrate innovations and support knowledge-sharing across teams.
• Continuously improve triage and escalation processes for system availability.

Our Technology Stack

• Cloud Platforms: Microsoft & AWS Cloud (IaaS).
• Cloud Networking: Azure Networking, AWS Networking, WAN Technologies, ExpressRoute, Direct Connect, Azure Virtual WAN, VPNs, Landing Zone, Service Endpoints.
• On-Premises Infrastructure: Hyperconverged infrastructure for storage and compute.
• Infrastructure as Code: Ansible, Terraform.
• Scripting Languages: PowerShell, Python, ServiceNow, Power Platforms
• DevOps Pipelines: Comprehensive tools for continuous integration and delivery, Azure DevOps and GitHub
• Windows Server Middleware: SQL, IIS, etc.
• Supporting IT systems: Active Directory, EntraID, DNS, etc
• Operational Support Tools: Azure Monitor, Splunk, Azure Advisor, etc.
• Supporting Security tools

What you bring:

• Diploma or Degree in Computer Science or an equivalent combination of education and experience.
• Minimum 3+ years of IT operations.
• Proficiency and working knowledge in multiple areas listed in our technology stack.
• Proficiency at managing relationships, Collaborative and a strong team player.
• Lifelong learner who sees opportunities in every challenge.
• Adaptable under pressure and pivot easily to change based on business needs.
• Committed to driving change and supporting business objectives.
• Knowledge IT automation tools and practices and experience with CI/CD.
• Experience working with IT operational processes (e.g., access, incident & change management, logging, monitoring, and security).
• Knowledge of DevOps engineering and cyber security principles.
• Foster a safe, supportive, and participatory environment that encourages mutual respect and continuous learning.

Please refer the Job description for details