DevOps Engineer (Network and Cloud Infrastructure)

at  Healthcare of Ontario Pension Plan HOOPP

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team’s diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:
The Corporate Solutions Group is seeking an experienced DevOps Engineer (Network & Cloud Infrastructure) to join our IT for Enterprise team on a full-time, permanent basis. As a technical network infrastructure specialist, you will be responsible for maintaining, monitoring, and operating our network, datacenter infrastructure, and cloud environment. You will collaborate with a team of engineers and analysts dedicated to improving systems and providing exceptional service to our internal stakeholders. We value speed, high-quality results, innovation, and efficiency in our work.
What you will do:

Agile Scrum Practices

• Actively engage in agile scrum practices, including daily standups, backlog refinement, sprint planning, and retrospectives.

Daily Operations

• Handle daily operations, incidents, and requests according to HOOPP’s established processes.
• Focus on technical delivery and operational excellence in project initiatives.
• Assess, design, build, and support new features and enhancements.
• Adhere to change management, incident management, and other defined standards.
• Lead and support the resolution of complex production issues involving multiple systems and technologies.
• Develop and maintain service metrics dashboards for all systems and dependent components.
• Support and sustain continuous improvements in technology and processes.
• Regularly write and update internal knowledge base articles and participate in issue and team retrospectives.
• Stay current on new features and developments in the enterprise space.
• Collaborate with vendors and support the scheduling of upgrades.
• Work with Managed Services Providers to ensure uptime, product currency, and adherence to Service Level Objectives.
• Participate in the on-call and weekend rotation for after-hours support and incident management.

System Performance and Automation

• Improve system uptime and resiliency based on reported system performance data.
• Identify repetitive tasks and develop tools or processes for automation.
• Lead and contribute to design sessions and support the community of subject matter experts.
• Develop standards, patterns, and practices to enhance services and platforms.
• Demonstrate innovations and support knowledge-sharing across other IT Agile teams.

Collaboration and Improvement

• Collaborate with the Product Owner, architects, and Portfolio Lead to mature HOOPP’s roadmaps, standards, and practices.
• Continuously improve the triage and escalation process for system availability.
• Maintain a security mindset to ensure HOOPP is protected, and risks are mitigated.
• Provide guidance and knowledge to team members to promote efficiency and productivity.
• Foster a safe, supportive, and participatory environment that cultivates mutual respect.

Our Technology Stack

• Multi-vendor Networking and Security Stack: Cisco Routing and Switching, DNA Center, Wi-Fi, Palo Alto Firewalls, F5, Splunk, SD-WAN, with a core focus on security.
• Cloud Platforms: Microsoft & AWS Cloud (IaaS).
• Cloud Networking: Azure Networking, AWS Networking, WAN Technologies, ExpressRoute, Direct Connect, Azure Virtual WAN, VPNs, Landing Zone, Service Endpoints.
• On-Premises Infrastructure: Hyperconverged infrastructure for storage and compute.
• Infrastructure as Code: Ansible, Terraform.
• Scripting Languages: PowerShell, Python.
• DevOps Pipelines: Comprehensive tools for continuous integration and delivery.

What you bring:

• Diploma or Degree in Computer Science or an equivalent combination of education and experience.
• Over 3 years of experience in IT infrastructure, network operations, cloud (IaaS, PaaS), security operations, AI, and automation.
• Possesses deep analytical and problem-solving skills, expertise in IT architecture, cloud infrastructure, scripting, and a strong understanding of IT operational processes and monitoring tools.
• Holds relevant industry certifications (Azure/AWS, Cisco, PCNSA, CISSP, F5, Palo Alto, Nutanix, VMware).
• Proficiency at managing relationships, Collaborative and a strong team player.
• Lifelong learner who sees opportunities in every challenge.
• Adaptable under pressure and pivot easily to change based on business needs.
• Committed to driving change and supporting business objectives.

Please refer the Job description for details