DevOps Engineer

at  Zingtree

Zingtree is the next gen, intelligent process automation platform that reimagines customer experience operations for top Customer Support leaders. With over 500 customers, including global enterprises like Optum, Corpay, Sony, SharkNinja, and Allianz, Zingtree transforms self-service, uncovers and implements automation opportunities, and makes every customer service agent an expert.
We are looking for a Mid-Level DevOps Engineer to join our growing team. In this role, you will collaborate with development, operations, and infrastructure teams to automate and streamline our processes, build and maintain tools for deployment, monitoring, and operations, and troubleshoot and resolve issues in our development and production environments.

SOFT SKILLS

• Strong collaboration and communication skills.
• Ability to work independently and within a team environment.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.

• Design, implement, and maintain CI/CD pipelines for various applications.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform, CloudFormation
• Monitor system performance and ensure reliability, scalability, and security of infrastructure.
• Collaborate with software development teams to ensure continuous integration and continuous delivery best practices.
• Manage cloud-based services (AWS, GCP) and ensure optimal performance and cost-efficiency.
• Troubleshoot and resolve infrastructure and application-related issues in production environments.
• Work on containerization and orchestration technologies like Docker and Kubernetes.
• Implement and manage monitoring and alerting tools like Prometheus, Grafana, or ELK stack.
• Ensure security best practices in all aspects of DevOps processes, including automating security checks in CI/CD pipelines.
• Perform system upgrades and patch management as needed.
• Document infrastructure and deployment processes and ensure knowledge transfer within the team.