We are Canada’s largest independent information technology services firm, and after 45 years, we’re still growing! Join us as a “DevOps / Release Engineering Consultant” in our Banking Services Division in Toronto.
This role is hybrid and requires you to be in our downtown Toronto office (250 Yonge Street) 2-3 times per week - subject to change at any time.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four hour support for applications and supporting software.
• Provides consultation to internal users with regard to software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
• Help to implement SRE Principles & Practices and Application Support with Engineering mindset in Application Production Support team
• Going to work on breadth of technologies, should be ready to learn / exhibit breadth of technologies to understand the systems and implement SRE practices
• Understand complete eco system and Mandatory participation in Triages/Root cause analysis of issues and plan for fixing them
• Work as per SLAs. Identification and reduction of waste, Automation and AI/ML
• Cover application stability, uptime and performance with Monitoring and Observability using tools such as Splunk, Dynatrace.
  

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REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

Disclaimer: Use of the term ‘engineering’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices engineering or possesses the requisite license as prescribed by the applicable provincial or territorial engineering regulator. We are seeking individuals with expertise in IT engineering-related functions, but licensure from an engineering regulator is not a prerequisite for this position. Engineering is a regulated profession in Canada which is restricted in terms of use of titles and designation. ”