DI Field Service Engineer

at  Ergea UK and Ireland Limited

RESOURCES/DECISION-MAKING AUTHORITY

• Compliance with health and safety regulations, fire and environmental protection.
• Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
• No budget/sign off responsibilities

KEY ACCOUNTABILITIES

• Troubleshoot, analyze and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently.
• Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule.
• Support customers, Develop good customer contacts and communication.
• Prioritize multiple demands as required.
• Ensure contractual Key Performance Indicators (KPIs) are met.
• General duties to ensure operational delivery and patient safety.
• Maintain accurate records.
• Maintain essential stock.
• Attend training courses as required attaining the required grades.

QUALIFICATIONS

HNC/D Electronics or equivalent
Essential
Degree (Hons) in Electronics or equivalent
Desirable
Formal training technical training with a relevant manufacturer.
Essential

SKILLS

Customer and quality focus
Essential
Interpersonal
Essential
Good oral and written communication
Essential
Computer skills, Microsoft Office, networking.
Essential
An understanding of Risk Management generally, and the impact on medical device support
Desirable
Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues.
Essential
Broad range of engineering skills.
Essential
Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company.
Essential
A keen interest in efficiency and innovative techniques to develop more effective working practices.
Desirable
Mechanical workshop skills.
Desirable
Working alone and as part of a dynamic team.
Essential
Willing to work across modalities/OEMs.
Essential

EXPERIENCE

Experienced in the repair, calibration of DI equipment.
Essential
At least 3 years’ experience in healthcare environment.
Essential
Familiarity with appropriate national and local regulatory standards.
Essential
Has worked in clinical areas and involving patient communication.
Essential
Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates.
Essential

• Provide comprehensive maintenance and service for DI equipment on several multi-vendor systems.
• Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK.
• Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing.
• Provide professional and regular information to the customer on related service calls.
• Build good working relationships with customers and users of the equipment.
• Collaborate with customer service and management teams to maintain company’s high service quality standards.
• In addition, there will be occasional assistance needed, giving engineering support on other modalities.
• Maintaining an excellent company image.